Patient Internet Access
Terms and Conditions
THESE TERMS AND CONDITIONS OF USE (“Terms and Conditions”) govern your
use of this Patient Portal, the patient portal web, email and internet
access to Overlake Internal Medicine Associates, P.S. and its providers.
For purposes of these Terms and Conditions, “We” “us” and “our” refer
to Overlake Internal Medicine Associates, P.S. and its providers who offer
the Patient Portal service to you. “Your provider(s)” refers to the
specific provider(s) with whom you maintain a treatment relationship.
MEDICAL EMERGENCIES, IMMEDIATELY DIAL 911.
PATIENT PORTAL IS NOT FOR EMERGENCIES.
Patient Portal is not intended to deter you from other methods of communication
with us or your provider. It is an additional option and not a replacement.
This Patient Portal site is designed to provide general health and medical
information and resources and should not be used as a substitute for your
provider’s advice. If you have a medical problem or condition, seek the
personal consultation of your provider. Electronic communications
and emails from you to any or your providers must be sent through the Patient
Portal for the assurance of security and confidentiality. The Patient Portal
messages will be handled by our staff in a manner similar to how phone
communication is handled. Although we strive to reply to messages
within one business day, we cannot guarantee that we will be able to address
your message in that timeframe. We encourage you to use the Patient Portal
at any time, but please understand that we will only reply to messages
during our office hours, excluding holidays recognized by us. If you do
not receive a response within two business days, please feel free to call
our office. It is your responsibility to provide us with your correct email
address and inform us immediately of any change.
The thoroughness of response
to your online communications may
be limited by the information you provide. Your question(s) may necessitate
a follow-up call or a request to meet with you in person to gain further
information. Electronic communications will be viewed by not only
your provider, but the staff members assigned to handle such communications
and any other providers covering for your provider if your provider is
unavailable to respond. Accordingly, you should not communicate via
Patient Portal if you desire to communicate sensitive information only
directly with an individual provider.
We do not guarantee that we will respond to all inquiries and we reserve
the right to ignore or delete any information including, without limitation,
information that is fraudulent, abusive, defamatory, obscene, or in violation
of a copyright, trademark or other intellectual property or ownership right
of any other person. When we receive an email, we make reasonable
efforts to respond in as timely a manner as possible but we cannot represent
or warrant how quickly we will be able to respond and you should not refrain
from seeking medical treatment while waiting for information from us.
We will keep a copy of all online communications which are deemed by us
to be medically important, in your medical record, as per applicable federal
and state laws and regulations. You should print or store in a secure
place (on a computer or storage device owned and controlled by you) a copy
of all Patient Portal communications that are important to you. We
will not forward online communications with you to third parties except
as authorized by you or required by law.
Your Medical Record
As we provide your health care, we are required to maintain documentation
of your medical history, current conditions, treatment plan, and all treatments
given, including but not limited to the results of all tests, procedures
and therapies. All electronic medical record information is subject to
all state and federal statutes governing the security and confidentiality
of medical records.
Please keep in mind that the medical information presented through Patient
Portal does not include all of the medical information available in your
permanent medical record. The posting of your medical information is limited
by the Patient Portal service and further at the discretion of your provider(s).
If you use the Patient Portal service, you may receive messages, test
results and other communications delivered via Patient Portal. Accordingly,
your provider(s) will not send duplicate written reports of this information,
unless you specifically request a written report.
Before signing up for the Patient Portal service, you should understand
that the medical information included in Patient Portal may include medical
information you consider very personal including information about sexually
transmitted and other communicable diseases, drug and alcohol abuse, HIV/AIDS,
and mental health services.
By using Patient Portal, you agree to be bound by these Terms and Conditions.
You understand that these Terms and Conditions may be modified from time
to time as communicated to you. You agree that it is your responsibility
to periodically review the Terms and Conditions and that your use (and
continued use) of Patient Portal shall represent your agreement to be bound
by the Terms and Conditions existing at the time of your use of the Patient
You agree that you are solely responsible for your use of Patient Portal.
You agree that you will not utilize the Patient Portal service to
communicate offensive, hateful, defamatory, harassing, or discriminatory
speech. You should not share your Patient Portal access with others.
Special care should be taken with any information that you print out of
Take steps to keep your online communications to and from us confidential.
It is recommended that you do not store messages on any employer-provided
devices (e.g. computer, cell phone, tablet, etc.) as personal information
could be accessible or owned by your employer. Use a screen saver or close
your messages instead of leaving messages on the screen for passersby to
read. Keep your passwords safe and private. Do not allow individuals or
third parties access to the device(s) upon which you store medical communications.
Keep your login and password information secure and confidential. Consider
alternatives to use of your standard email for medical communications with
us. Standard email lacks the necessary security and privacy features
and may expose your medical communications to us or from us to you to employers
or other unintended third parties.
Discontinuing Use of Patient
You acknowledge that Patient Portal is a service offering afforded to
you to promote effective communication between you and your providers.
You agree that your providers are not obligated to offer the Patient
Portal service to you and that your provider(s) may terminate your ability
to access and/or use Patient Portal for any reason, including violation
of these Terms and Conditions.
You can discontinue your use of Patient Portal at any time by contacting
Site Access and
You are granted a limited, revocable license to make personal use only
of the Patient Portal site and the associated services in accordance with
these Terms and Conditions. This license EXPRESSLY EXCLUDES, without limitation,
any reproduction, duplication, sale, resale or other commercial use of
the website and the associated services, making any derivative of the website
or the associated services, the collection and use of user email addresses
or other user information, including, without limitation, health information
or any data extraction or data mining whatsoever. Through this license,
you may be able to upload third party data into Patient Portal or download
limited medical information from Patient Portal to select third party sites.
We reserve the right in the future to charge a fee for the use of Patient
Portal. You will be notified of this change and asked to re-apply
if you agree to the fee and wish to continue with this service.
This website uses information security safeguards and protections.
However, no system can perfectly guard against risks of intentional intrusion
or inadvertent disclosure of information. Information will be transmitted
over a medium that is beyond our control. YOU HEREBY EXPRESSLY ASSUME
THE SOLE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION,
OR OF ANY DELAY, FAILURE, INTERRUPTION, OR CORRUPTION OF DATA OR OTHER
INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF THIS SERVICE. However,
once the information you transmit is received by us, your medical information
will be treated as confidential and given the same protection by us that
all other medical records are given.
It is extremely important that you keep your Patient Portal user ID and
password in a secure location and completely confidential. It is your responsibility
to prevent disclosure of your temporary access code and password and to
change your password and password hint if you feel that your security has
been compromised we shall not be liable for any damages that results from
your failure to keep your password secure. You can change your password
and password hint online at any time.
Links to Third Party
Patient Portal may contain links to websites operated by other parties.
The links are provided for your convenience only. We have no affiliation
with such Web sites or the individuals, organizations or companies responsible
for them. We do not control such websites and we are not responsible
for the content and performance of these sites. The inclusion of
links to other websites does not imply any endorsement of the material
on the websites or any association with their operator. In providing
such links, we do not represent to you that we have investigated the content
of such information, opinions or recommendations, and thus you understand
and agree that we do not warrant or guarantee the accuracy of such information
or necessarily subscribe to any such opinions or recommendations.
Use of other sites is strictly at your own risk including, but not limited
to, any risks associated with destructive viruses. You are responsible
for viewing and abiding by the terms and conditions of use and the privacy
statements of the other websites. Further, to the extent that you make
use of any link to any other Web site on the Internet which is made available
to you, you hereby agree that you will not reproduce, sell or distribute
information or disclose such information to others.
This website and the content contained herein and therein are provided
on an "As Is" basis. We make no representations or warranties of
any kind, express or implied, as to the operation of the sites, or the
access, content, products and/or services included therein. WE
SPECIFICALLY DISCLAIM, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY AND
ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTIES OF MERCHANTABILITY, COMPLETENESS, TIMELINESS, CORRECTNESS, NONINFRINGEMENT,
OR FITNESS FOR ANY PARTICULAR USE, APPLICATION OR PURPOSE.
Some of the material on the site is provided by third parties and we shall
not be held responsible for any such third-party material. We disclaim
any responsibility for or liability related to such third-party material.
Any questions complaints or claims related to any product should be directed
to the appropriate third party.
We may include or provide links to other Web sites on the Internet, including,
but not limited to, links to content provider Web pages and online health
and medical resources which may include information, opinions or recommendations
of various individuals, organizations or companies.
We strive to be a valuable resource of timely information for our users.
We cannot ensure that information we provide is exhaustive or complete
on every subject or that it will necessarily include all of the most recent
information available on a particular topic. This information is
of a general nature and we urge you to review it with your attending physician.
You should never delay, ignore or fail to obtain medical advice based on
information obtained from Patient Portal.
At this time, the electronic information in online medical records via
Patient Portal is not available in non-English formats.
HIPAA and Applicable Law
Your use of the Patient Portal is not intended to substitute for, eliminate
or override any patient privacy laws. In particular, both we and
you will continue to be subject to and comply with our respective responsibilities
under HIPAA and other applicable law, such as Notice of Privacy Practices
and other HIPAA obligations such as amendments to and disclosures of your
medical records; and medical care for minors, elderly and incapacitated
You acknowledge that the provisions, disclosures and disclaimers set forth
above in these Terms and Conditions are fair and reasonable and that your
agreement to follow and be bound to them is voluntary. You
agree that you may not use Patient Portal and shall discontinue use of
Patient Portal if any of the Terms and Conditions are not acceptable to
By using Patient Portal, you agree that the laws of the state of Washington,
without regard to principles of conflict of laws, will govern these Terms
and Conditions and any dispute that might arise from the use of this website.
You expressly agree that exclusive jurisdiction for any dispute related
to the use of this website, resides in the courts of King County, Washington
and you further agree and expressly consent to the exercise of personal
jurisdiction in the courts of King County, Washington. Use of this
website is unauthorized in any jurisdiction that does not give effect to
the terms and conditions set forth herein.
MEDICAL EMERGENCIES, IMMEDIATELY DIAL 911. PATIENT PORTAL IS NOT FOR
Patient Portal Functionality Currently
Secure Messaging a Provider or the Billing Office
View/Request Medical Records
View Test Results
Patient Portal Functionality Planned for
Update Your Personal Information